More and more businesses are turning to managed IT services providers (MSPs) for their IT needs. Working with an MSP lets businesses leverage the expertise and experience of top industry professionals for less than the cost of a full-time IT specialist.
However, it can be difficult to know which one you should partner with, especially when there are various IT services providers in Orange County. To help narrow down your search, here are the four things you should look for in an MSP.
1. Technical expertise
It’s important to partner with an MSP that has the technical expertise and experience to keep your business ahead of the curve. Look for an MSP that has a proven track record in implementing and managing IT systems and that offers a broad range of IT services.
Additionally, the MSP should have experience working with businesses in your industry so they can provide tailored IT solutions that meet your specific needs.
Some IT services providers will also have earned certain industry certifications, such as the Microsoft Partner Network competency. This designation shows that the MSP has been vetted by Microsoft and has the necessary skills to provide quality IT support.
2. A focus on customer service
Your IT systems are critical to the success of your business, which is why it’s important to partner with an MSP that puts customer service first.
The MSP should have a team of highly-skilled IT professionals who are available 24/7 to help you troubleshoot any issues that may arise. They should also offer proactive IT support so they can identify and fix potential problems before they cause downtime.
Finally, the MSP should have a dedicated account manager who will work with you to understand your specific needs and develop a customized IT solution for your business.
3. A commitment to security
In today’s world, data security is more important than ever. When choosing an MSP, be sure to ask about their security protocols and procedures.
The MSP should have a robust security infrastructure in place to protect your data from cyberthreats, such as malware and phishing attacks. The MSP should also have a disaster recovery plan in place so they can quickly restore your data if it’s lost or corrupted.
Finally, the MSP should offer employee training so your staff can learn how to identify and avoid potential security risks.
4. Flexibility and scalability
Every business is different, so it is important to find an MSP that understands your unique requirements and challenges. The services they offer, such as data plans, telephony options, and business applications, must also be suited to your needs. Don’t be fooled by a long list of inclusions; you might end up paying for services you don’t need.
Furthermore, you should be able to choose the sort and level of service you require from your MSP — whether it’s consulting services or fully hosted solutions with 24/7 assistance. And as your needs change, your MSP should be able to scale up or down, supplying you with all of the services and support you need whenever you need them.
Working with an MSP is a big investment for your business, so you need to be sure that you’re getting what you’ve paid for. Your MSP should provide regular reports on the performance of your IT systems and identify any areas for improvement.
Additionally, the MSP should keep you informed about new IT developments that could benefit your business and help you stay ahead of the competition. Lastly, they should be available to answer any questions you have about your IT systems.
By keeping these five factors in mind, you can be sure to find an MSP that will meet all of your IT needs. If you’re looking for an MSP in Orange County, CA, turn to Ubisec systems. We’ll be happy to assess your IT needs and provide you with a free consultation.