The world we are living in is digitally evolving and increasingly networking. And phone technologies are playing a great role in the process of networking. Phone systems are used for domestic as well as commercial purposes for speedy communications. Most of the phone systems of the past had limitations and couldn’t meet the rapidly changing business needs. So, new technology was required to be developed that could completely fit with this world of the internet revolution. The VoIP phone system offers a great many features and characteristics to cater the modern business needs.
Unlike old landline phone systems, VoIP (also referred to as cloud PBX) doesn’t need circuit wiring for making the communication. This telephony system works totally via the internet. This is why it offers the most economical call rates among all the business phones. Furthermore, it facilitates its users to use their office phone systems even when working remotely. If you want to learn in detail, what VoIP technology is and how it can fit with the current business requirements, continue reading!
What is Cloud PBX and how Does it Work?
VoIP or Voice over Internet Protocol provides a phone system that runs over the internet. It is also referred to as Hosted VoIP, Business VoIP, Cloud Phone System, and some other similar terms. Although this technology was introduced in 1995, yet the quality of call it offered was not up to the mark back then. But with time, the speed of the internet got improved and the VoIP technology evolved. Now, this phone solution offers the best quality communication for businesses.
Unlike landline phones, the VoIP system doesn’t require any kind of circuit wiring. The system works through the internet. This saves a lot of installation costs for the businesses. Also, this system differs from the traditional phones in a way that it doesn’t send analog signals (voice signals) to the receiver. This technology converts voice signals into digital data and then transmits it over the internet. These data packets at the receiver end are converted again to their original form, i.e., analog signals. The system does so, to make this data an understandable message for the receiver.
How VoIP Phone System is Making up with the New Business Demands:
Following are the ways VoIP technology is helping organizations to meet their new business demands,
VoIP Offers Businesses the Feature of Mobility:
Because of the outburst of the COVID-19, the demand and need to work from home had hiked. And no other telephone system but VoIP offers the feature of mobility. The call forwarding quality of VoIP allows you to make and take calls wherever you are. This is why more and more businesses are upgrading their phones systems with VoIP technology. This technology allows your PC phones and mobile phones to emulate desk phones.
VoIP office phone offers the ability to transfer calls, put calls on hold, and make outbound phone calls with your office number. It provides your employees the independence to move about the country without any added stress on your communications with customers or vendors. Gone are the days, when during roaming, you have to provide personal cell phone numbers that can result in unethical practices.
Scalable Communication Solution:
As of today, most businesses have global customers and that means they can rapidly grow and when they do so, they need to increase their communication systems. With traditional phones, it is a tough and a time taking task because it involves circuit wiring and the services of technical experts. But with VoIP, you can increase your communication system with just a few clicks. Similarly, if somehow your business is not performing up to the mark and you need to shrink your phone system, VoIP can make this happen within seconds.
Enhanced Communication Features:
Unlike old phones that could only facilitate voice calls, VoIP solution offers so much more to its users. It allows businesses to arrange online meetings through its conference calling features. The system also facilitates organizations to monitor the performance of their agents through its call monitoring characteristic. Moreover, to make the communication more effective, you can do instant messaging and file-sharing while you are on a call.
VoIP phone system with its call transfer feature allows you to use any device you want for communication. The only condition is that the device should be internet-enabled and you have an internet connection. While concluding the whole discussion, one can say, VoIP is the only phone system out there that can completely fit with the current business needs.